1. Fixed quote policy.
The customer will receive a fixed quote before the repair and this is the final cost. The exception is the situation when the technician discovers some other fault with the repair. In such a case, a new quote will be provided and the customer will decide whether he wants to proceed with the extended scope of repair or not.
2. Cancellation, no show or wrong device presented.
Cancellation or reschedule is free of charge as long as it is communicated at least 60 min before scheduled repair. If the customer cancels less than 60 min before scheduled repair time or doesn’t show at all, a fee of $69 will be charged. A similar fee of $69 will be charged if the customer presents a different device than he made a booking for and the technician is not able to do the repair because he doesn’t have a proper part with him. If a technician has the required part even though the wrong device was provided in the booking he will proceed with the repair without charging an additional fee. The initial quote will be invalid and the technician will give a new quote. The customer will decide whether he wants to have a repair. If he decides no to, he will be charged a $69 futile repair fee.